Latest News : Stage 2 – Operational Readiness

Stage 2 – Operational Readiness

02/11/2017

G:et Ready to G:et on Board. 

From 9 November you may notice something different about the G:link alignment. Platform 2 will be re-opened at Gold Coast University Hospital (GCUH) station. All trams that stop at platform 2 (the hospital side) will travel south, stopping all stations to Broadbeach South.

Northbound trams will start displaying “Helensvale station” as their destination. Announcements on the tram will also say that the northbound trams are travelling to Helensvale. Trams will not be carrying passengers north of GCUH station. The destination display and announcements will allow us to test the changes made for stage 2 to the Passenger Information System (PIS). It is for testing purposes only, and it is important to note that no passenger services will commence to the stage 2 alignment.

Platform 1, at GCUH station, will remain open, and all passengers will need to exit the northbound trams at GCUH station. Please exit the tram as quickly as possible. Tram movements, north of GCUH, allows us to test the new timetable that incorporates Stage 2 movements.

All southbound trams will leave from the re-opened platform 2, and will stop all stations to Broadbeach South.

All passengers travelling to GCUH station, please exit the tram as quickly as possible. No passenger service will continue north of GCUH.

When crossing at the mouth of the tunnel, at GCUH station, please be sure to use the pedestrian signaled crossing. Trams will now be running from both directions at GCUH so it is important to cross the tracks safely. For your own safety, please do not cross directly from platform to platform.

Please keep in mind that this is the beginning of an operational timetable. As such, there may occasionally be short delays as we learn the new timing points. We apologise for any inconvenience that may be caused and thank the Gold Coast community for their support.

Please download or update the MyG: app to receive the most up-to-date information about our timetable.

For safety, please do not attempt to access the Stage 2 alignment while trams testing occurs. While stations may look complete, the area remains a construction zone and trams will not carry passengers north of the Gold Coast University Hospital until passenger operations commence in early 2018.

The testing and commissioning phase will enable us to test the new alignment, the Passenger Information System and the proposed timetable. It is an essential part of the process to ensure we are able to give you the best possible experience with the opening of Stage 2.

Check your back when you cross the tracks.

When travelling with us, as always, make sure you touch your go card to a card reader at the beginning and end of each trip. For more information about fares, tickets or to plan your journey; visit TransLink or call 13 12 30 anytime.

If you have any questions about the testing and commissioning phase and how this will affect you, please give us a call on 1800 064 928 or email us at customerservice@ridetheg.com.au.