Latest News : Ticket checks can happen on any tram, at any time. Don’t get caught out.

Ticket checks can happen on any tram, at any time. Don’t get caught out.

15/04/2018

Our ticket inspectors (authorised officers) spend every day travelling our G:link network. By checking tickets, our officers help keep the system fair for all our passengers. Authorised officers can check tickets while in uniform. They can also check tickets in plain clothes. Our authorised officers could be anyone, and they could be checking your ticket at any time of day, on any tram.

Don’t get caught out. Make sure you have a valid ticket when you travel. It’s easy to do.

Travelling with a go card.

Touch your go card to a card reader on the station platform at the beginning and end of each trip (before you board the tram and when you exit the tram).

Ensure that there is money on your go card before you travel. You can set up an automatic top up by first registering your go card with TransLink.

Alternatively, you can track the balance on your go card by paying attention when touching on and off. When you touch on successfully, a green (or orange light if funds are below $5, or it’s a concession card) will flash. The screen on the reader will signal “$ available.” On a touch off, the reader will signal “Fare $” with a balance amount underneath. By keeping track of these messages, you can work out whether you’re touched on or off, how much money is remaining on your go card or whether your card is due to expire. When it comes time to top up, you can do so at any ticket machine by selecting ‘Add Value,’ and following the prompts. You can also top up at the TransLink kiosks at Broadbeach South and Cavill Avenue stations (only debit or credit card) and any 7/11 or NightOwl store.

A go card fare from any of our tram stations, to any other, will cost an adult $3.25 (one way). The fine for the same journey, without a valid ticket, is $261.

Children aged 5 -14 years travel free on weekends with an orange child go card.

Travelling with a paper ticket.

It’s easy to have a valid paper ticket for your journey.

All our platforms have ticket machines and accept EFTPOS, Credit, notes and coins for payment of paper tickets. If travelling only on the tram, select zone 5 for your travel. If continuing onwards with bus or train, select your final destination using the map or ‘name’ option.

Paper tickets provide one way travel. If returning, be sure to purchase another ticket when it’s time to head back. A ticket from one of our tram stations, to any other, will cost an adult $4.70 (one-way) or $2.40 (one-way) for a concession. The fine for the same journey, without a valid ticket, is $261.

So next time you’re travelling with us, be sure you have a valid ticket. Our authorised officers are out there and they could be checking your ticket at any time, in uniform or in plain clothes. Don’t get caught out!

To keep up-to-date with our service changes, timetable or to track our trams, download the MyG: app available on Apple and Android.

For more information about fares, ticketing or to plan your journey, visit TransLink or call 13 12 30 anytime.