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G:et a Career

Why work for us?

Are you looking for a rewarding and exciting career opportunity?

Have you thought about a career in Light Rail? 

In mid-2014, an exciting Light Rail system in the Gold Coast came alive, linking people and communities along the coast. The G:link is operated and maintained by Keolis Downer Gold Coast. Keolis Downer is Australia’s largest private provider of multimodal public transport, operating G:link, Yarra Trams and close to 1000 buses in Australia.

Keolis Downer is a joint venture between Keolis, one of the world’s largest public transport operators, and Australian services firm, Downer.

Our Current Opportunities

Commercial Advisor

Reporting to the Finance Director, this role includes responsibility for the provision of contractual and other commercial advice and activity to Keolis Downer Gold Coast and potential involvement with other businesses within the Keolis Downer Group. This role also holds the responsibility for forming and maintaining positive and effective working relationships with senior executives as well as external legal providers, major stakeholders and other professional service staff.

Our Vision, Mission and Values

Our vision is to move the Gold Coast as it grows. Passengers are at the centre of everything we do.

Our Keolis Downer values play a vital role in fulfilling both our commitment to our staff as well as our commitment to our customers and to the Gold Coast community.

Potential Roles & Employee Stories

Customer Service Officer Role

As one of our Customer Service Officers, you will be responsible for the full customer experience. You will be the direct contact with our customers at stations and onboard trams for the provision of revenue protection, public information, customer assistance, safety and the cleanliness of our environment.

Light Rail Vehicle Operator Role

Light Rail Vehicles Operators (LRVOs) drive the Light Rail Vehicles (LRVs) according to the timetable with constant concern for the safety of passengers and other parties. In the case of disruption or emergency, LRVOs respond appropriately to protect passengers, other parties and assets under the guidance of the Operations Control Centre (OCC) and operational procedures.

Technician Role

Technicians carry out planned maintenance, fault diagnosis and repair on all system infrastructure assets on the network.

Regulator Role

Network Regulators are responsible for ensuring the Gold Coast Light Rail network is performing to world class standards of light rail operation, by maintaining and developing operational strategies and processes. Monitoring and actioning events in the day-to-day operations of the system and delivering a safe and efficient service to ensure minimal disruption to services and passengers. Network Regulators ensure that processes and procedures are followed to minimise impacts by actioning defects and service delays in a timely manner while always maintaining safety as the top priority.

Work Experience Programs

It is important to us to have a workforce comprised of different age demographics. For those of you starting out your career, we offer a range of entry level roles and programs that will provide you with the practical skills and knowledge to help you succeed. Such opportunities include our different Unpaid Work Experience Programs which provide an insight into what it takes to operate and maintain the Light Rail Network in Australia’s most popular tourist destination. During your unpaid work experience you will be based out of our depot in Southport and work with experienced professionals from around the world.

This program is suited towards people undertaking tertiary education (degree or above). Aligning with the field you are studying you may get experience in recruiting staff, to regulating tram services, assisting in IT, to maintaining overhead lines, the learning opportunities are endless. Our traditional program duration is one day a week for a period of 10 weeks; however, we are flexible with this structure and can work with you and your study needs.

This program is suited to high school students. You’ll work across many areas of the business, gaining understanding of recruiting staff, how tram services are regulated, what it takes to maintain the G:link network, experience on the network with the customer service team, the learning opportunities are endless. Our Work Experience program duration is one full work week with us.

To apply for the Pre-Graduate or High School Unpaid Work Experience programs, email recruitment@keolisdowner.com today.

Frequently Asked Questions

Yes, Light Rail Vehicle Operators must hold an open non-restricted driving license. You must also be able to successfully complete our inhouse training program. A tram license or experience with operating a light rail vehicle is not required – all training will be provided.

All roles are based at the light rail depot in Southport, on the Gold Coast.

Given our operation in the rail industry, a number of our roles fall under certain Rail Safety Worker categories. If the role you wish to apply for is considered a safety critical role, medical questions pertaining to the Rail Safety Worker medical will be asked at application stage. These will be provided to the assessing practitioner should you be successful following your interview to progress to the next stage requiring a pre-employment, Rail Safety Worker medical.

As part of our recruitment process, job applicants will be required to provide a National Police Certificate. Given the nature of the position, you have applied for and, in particular, the duties and responsibilities that it includes, Keolis Downer considers this to be a reasonable requirement.
We will assess a candidate’s criminal record history against the inherent requirements of the relevant position before making a determination as to their suitability or otherwise for the role.

If you are wanting to find out more about a role, please email our recruitment team at recruitment@keolisdowner.com.
For enquiries regarding lost property or to report something about our service email us at customerservice@ridetheg.com.au, call 1800 064 928 or visit our G:et in Touch page.
For information about fares, journey planning, ticketing and retailers call Translink anytime on 13 12 30.

Work in an inclusive, supportive and diverse workplace

What makes working with us so special is our culture, one that embraces our core values and shared commitment to the development of high performing natural leaders within the organisation. We are proud to recruit, train and retain only the most talented professionals on the Gold Coast, who share our customer and safety-focused approach.

This encompasses valuing individual differences in our workforce, including gender, age, ethnicity and cultural background, physical ability, religious belief, sexual orientation, marital status and family responsibilities. Valuing difference allows each person to contribute their unique experiences to the workplace and can impact positively on not only internal activities and relationships, but contributes to business success and the experiences of customers and stakeholders as well. It also helps us to ensure a culture which respects diversity and is intolerant to behaviours which are non-inclusive.

Attractive renumeration and benefits including salary packaging.


As an employee you can enjoy salary packaging, including incorporating additional superannuation, motor vehicles and novated car leasing within your total remuneration package to suit your circumstances.

Programs on offer include Employee assistance program (EAP), rewards and service recognition.

EMPLOYEE ASSISTANCE PROGRAM (EAP)

This program offers a confidential, private counselling service to staff and their immediate family members completely free of charge. Other services provided through the EAP include conflict assistance, financial wellbeing coaching, legal assistance, nutrition and lifestyle support.

REWARD AND RECOGNITION PROGRAMS

We recognise and value the hard work and dedication of our staff through both formal and informal recognition programs, some of these include our Annual Team Member of the Year Awards, KD Group Awards, Informal Recognition and Recognition of Service for 5, 10 and 15 years of Service.

Paid parental leave and on-site nursing facilities available.


We recognise and value the role of new parents in our workplace and that is why we provide eligible employees to 12 weeks paid parental leave for primary caregivers in conjunction with the Government paid parental leave assistance, unpaid parental leave, 1 week paid paternity leave and 12 weeks paid adoption leave. We also have on-site nursing facilities available.

Extensive induction and on-job training


We are proud to have developed a structured learning and development program for all Keolis Downer Gold Coast team members. This includes extensive induction training at commencement and throughout your employment to ensure that you are skilled and competent in all aspects of your role and empowered to do the best you can do each day.

Great career progression opportunities


We have embraced a culture of in-house development and promotion via a process of identifying and nurturing top talent at all levels in the business. This succession planning system ensures consistency and continuity of operation across our operations including a comprehensive succession and capacity planning program that ensures all leaders on the Leadership Framework have a 2IC – a second in command.


As an employee, you will be given full support to fulfil your potential, and to expand your experience as part of your ongoing professional development. At your annual performance review, you will be invited to formally discuss your career goals, to set your career aspirations, and identify with your Manager how you might achieve these.

Positive work-life balance culture

As an innovative and forward-thinking workplace, we recognise the need for a work life balance, and depending on your role requirements, we can work with you to discuss flexible working options including working from home, variation to daily hours, part time working, and more.

Our Company recognises that at different life stages employees may seek to balance their work and outside interests (e.g. study, family and community involvement) by using flexible work practices. We also recognise that interests and the type of flexibility desired may vary from person to person. As an innovative and forward thinking employer, we are committed to reasonably accommodating an employee’s need for flexibility, subject to reasonable business needs.

Positive workplace culture


We are passionate about our culture. Our staff are at the core of what we do, and we believe that by cultivating the right environment and values we will have an engaged workforce with a sense of team spirit throughout the Company.


We actively encourage development, recognition and job satisfaction for all our staff, and encourage everyone to share and discuss their ideas with their colleagues, look out for each other, and make sure our workplace is kept safe.


Throughout the year we facilitate a variety of internal events celebrating our employees, diversity, festivities, and employee wellness. We encourage staff to take part in activities as well as suggest ideas on how we can further enhance the working environment to make our Depot a great place to work.

Employee health and wellness programs


Wellness programs have been shown to contribute to the reduction of lost time and medically treated injuries, with workers fitter and healthier. Our wellness program, which combines physical and mental health and welfare initiatives, creates a healthy workplace climate which supports a culture of community, a positive outlook, and promotes healthy lifestyle choices across the organisation, addressing:

  • The health and wellbeing of our workers
  • Opportunities for employees to socialise and build on team spirit
  • Education and information to staff on health-related matters
  • A fun and interactive suite of activities for all participants focused on improving health & wellbeing
  • Various activities for different age groups, to suit varying degrees of fitness levels.

Leadership development programs for high performing employees


We acknowledge that capable and competent leaders are critical to job success, and believe all individuals are personal leaders. Our workforce is provided with comprehensive on-going learning and development programs, tailored to each individual’s needs. Our high performing employees are then provided with further career development opportunities and benefits including the payment of professional membership fees, financial support for post graduate study programs, comprehensive leadership coaching, mentoring engagements, and the ability to participate in secondments across our international group.

Work for a highly accredited and recognised company


Our presence globally means exciting and challenging opportunities exist both nationally and internationally for you to develop your career abroad. Working in one of our other global subsidiaries will provide you with the chance to learn from others and share your experiences. Where there is an opportunity to increase your range of skills and add value to international projects, we will support your request to work overseas in accordance with our business needs. Such opportunities may exist on short, medium or long-term assignments, through temporary secondments, or through permanent engagements.

We care

We care for our people, our communities and provide mobility services that are inclusive and adapted to local needs. We build trust with public transport authorities by forging partnerships based on collaboration and transparency, we are custodians of their assets.

We commit

We provide transport services that are safe and reliable, we strive to achieve operational excellence. We deliver on our contractual commitments and act responsibly to develop sustainable mobility in every city and region we operate.

Think like a Passenger

We strive to make public transport the first choice for our customers, whatever their reason to travel. It is crucial to us that every single customer feels that our service is specially designed for them.

Zero Harm

Our safety ethos is ZERO HARM. This applies across the spectrum of the business to employees, customers and contractors and we seek to deliver continuous improvement by focusing on reductions in harm to these people and the environment.

Connor's story as a Customer Service Officer

 “My role as a Customer Service Officer has provided me with a unique experience. Every day I get to interact with a variety of passengers, helping them find their way around the Gold Coast. Keolis Downer has helped me step up to leadership roles by encouraging me to further develop my professional and personal skills and in my time with the company I have enjoyed incredible support from my peers and management. If you don’t like being confined to one work environment, then this role would be great for you.“

Susan's Story as a Light Rail Vehicle Operator

“I was lucky enough to start working for KD without any prior experience in the Rail Industry. After just a couple of months of in-house training, I gained the knowledge & experience necessary to become a Tram Driver (LRVO). Each day there are new sights to see and I feel safe & secure in my cab knowing the control room are always observing the entire network. I have made some lifelong friendships with my colleagues & would highly recommend starting your new career with the KD family.”

Technician Role

“Working as a technician on the G:link network allows you the flexibility and freedom of working anywhere across the alignment all over the beautiful Gold Coast. This role is so diverse, from working across infrastructure assets, servicing a range of equipment including overhead lines to performing risk management activities and fault diagnosis. If you like the idea of a role where no two days are the same, and you dislike the idea of being stuck behind an office desk, a role at Keolis Downer Gold Coast as a technician could be a great fit for you.”

Darcy’s Story as a Network Regulator

“I first started with Keolis Downer undertaking work experience when I was in High School. Now several years later, I work in between two roles as a Regulator in the Operations Control Centre and as a Light Rail Vehicle Operator. I help play a part in moving millions of people around the Gold Coast every year and work in a team that is committed to delivering a punctual and safe service to our passengers. Since my very first day, Keolis Downer has provided me with a great opportunity to be versatile, expand my skills and challenge myself, and I still love what I do each and every day.”

Dino’s Pre-Grad Story

“Keolis Downer is a diverse workplace. I was exposed to so many facets of the company, different jobs and so many opportunities. It was a great place to learn new skills, not just in my chosen field but in communication and leadership. For those who are passionate about rail, it is a great place to start your career.”

Aaron’s Work Experience Story

“Aaron thoroughly enjoyed every aspect  of his internship, learning all aspects about G:link, taking pride in making the people around him happy and proud of his efforts. He expressed his gratitude for the time and effort people invested in teaching him new skills. This enriching experience has instilled a sense of confidence and happiness within Aaron, empowering him to embrace his abilities and seize the opportunity that Keolis Downer has provided.”