Nothing is more important than the safety of our passengers, employees and the community. That’s why we constantly strive to educate on the best ways to stay safe on and around the G:. We can’t do it on our own – whether you’re a passenger, pedestrian, cyclist or motorist, being safe on and around the G: is everyone’s responsibility. Being safe is more than just watching your step while boarding the tram, it’s about being aware of your surroundings at all times.
To make your journey safer on and around the G:, please read these important safety tips.
How to Board The G: Safely
While boarding the tram it’s important to follow these simple tips:
Prepare early by tapping on at the station and plan ahead so you don’t need to rush.
Only enter and exit station platforms at the designated entry and exit points. Do not walk through gardens, along the tracks or around fences.
Never rush to catch a departing tram – another tram is only minutes away.
If you require more time to board, wait in the blue boarding assistance squares at the station platform. When the tram arrives, use the blue button on the door to enter the tram to hold the door open for longer. This also alerts the driver you may need additional time to find a seat.
Onboard The G:
- Find a seat and sit tight for the duration of your journey or if a seat isn’t available use a feet-apart strong stance and grip a handrail or strap.
- Avoid standing in the reticulation area (where the tram turns) as this can upset your footing.
- If sitting in a raised seating area, watch your step.
Disembarking
At the end of your journey, ensure you exit safely by:
- Gathering your things before the tram arrives at your stop.
- Don’t start moving towards the exit until the tram has come to a complete stop.
- If sitting in a raised seating area, watch your step as you exit.
- If you are standing, firmly grip a handrail or strap as you exit.
- If you need additional time to disembark, the second and second last tram modules have a stop button which you can press to alert the driver.
Safety Around The G:
Whether you’re a pedestrian, cyclist or motorist, it’s important to be extra vigilant when sharing the road with the G:: Here are some tips to keep you safe:
Don’t get distracted! Remove headphones, limit mobile phone use and turn off your music while walking, cycling or driving around the tracks.
Tracks are for trams! Don’t walk, cycle or drive on the tracks.
A tram could be right behind you! Check both ways and behind you before crossing the tracks.
Only perform U-turns where signed as permitted.
Personal Safety
The safety of our passengers and staff is our number one priority. We want to ensure you G:et home safely. Here are just some of the ways we’re able to maintain safety and security across the G:link network:
- CCTV The entire G:link network is equipped with and monitored by CCTV cameras, which are in operation 24 hours a day, 7 days a week.
- Emergency help points. All stations and trams have emergency help points. If you need assistance use the emergency help button and your call will be answered by a member of staff in our Operational Control Centre.
- Operational Control Centre. The entire network is monitored by staff in our Operational Control Centre 24 hours a day, 7 days a week.
- G:link Staff & Queensland Police Authorised G:link Customer Service Officers and Security Officers patrol trams, stations, and infrastructure. We also work closely with both the Queensland Police Service and Translink Senior Network Officers to maintain your safety and security across the entire G:link network.
All of these individuals and assets are working together
24 hours a day, 7 days a week, 365 days a year
to G:et our passengers home safely.
We acknowledge the original inhabitants of this area, including the Yugambeh people and family groups within, and recognise their connection to the land, waters and resources in the area now known as the Gold Coast. We pay our respects to their Elders past, present and emerging.
