G:etting Our Passengers Home Safely03/08/2021
At G:link the safety of our passengers and staff is our number one priority. We want to ensure you all G:et home safely. Some of the ways we are able maintain safety across the G:link network is with help from:
G:link Customer Service and Security Officers: Our Customer Service and Security Officers patrol trams, stations and infrastructure across the G:link network to maintain the safety and security of our passengers and staff. When you see them around the network you can be assured they are there ultimately for your safety and security. G:link Customer Service Officers also have the authority to issue infringement notices for offences such as fare evasion and anti-social behaviour.
G:link Operational Control Centre: The entire G:link network is monitored by staff in our Operational Control Centre 24 hours a day, 7 days a week. If you need assistance whilst you’re on the network whether it be medical, security or safety related, then there is always someone available to assist you.
Queensland Police Service and TransLink Senior Network Officers: We work closely with both the Queensland Police Service and TransLink Senior Network Officers. These officers have the power to request to see your ticket, issue on the spot fines for ticket and behavioural offences and remove anyone who is a nuisance or may pose a risk to fellow passengers.
CCTV: The entire G:link network is constantly monitored via CCTV cameras, which are in operation 24 hours a day, 7 days a week.
Emergency Help Points: All of our stations and trams have emergency help points. If you feel you need assistance whilst you’re on the G:link network, use the emergency help button and your call will be answered by a member of staff in our Operational Control Centre, who will assist you with your enquiry.
All of these individuals and assets are working together 24 hours a day, 365 days a year to help G:et our passengers home safely.