At G:link the safety of our passengers and staff is our number one priority. G:link Customer Service Officers patrol stations and trams with the goal to G:et our passengers home safely, to do this they need to G:et home safely too.
Meet Vicki, she is a G:link Customer Service Officer. She is also a wife, mother, and grandmother.
Public transport workers across the G:link network don’t ask for much, just a little respect and understanding as they go about their job. From helping visitors G:et around the Gold Coast, to reuniting passengers with lost property, to issuing infringement notices or addressing inappropriate behaviour, it’s all part of the role of a G:link Customer Service Officer.
Some of the ways we are able to maintain safety across the G:link network is with help from:
G:link Operational Control Centre: The G:link network is monitored by staff in our Operational Control Centre 24 hours a day, 7 days a week.
Queensland Police Service: We work closely with the Queensland Police Service. Police officers have the power to request to see your ticket, issue on the spot fines for ticket and behavioural offences and remove anyone who is a nuisance or may pose a risk to fellow passengers.
CCTV: The G:link network is constantly monitored via CCTV cameras, which are in operation 24 hours a day, 7 days a week.
Emergency Help Points: All G:link stations and trams have emergency help points. When you hit this button your call will be answered by a member of staff in our Operational Control Centre, who will assist you with your enquiry.
Please remember to be kind to staff and passengers when you ride the G:. We all have someone we need to G:et home safely to.
We acknowledge the original inhabitants of this area, including the Yugambeh people and family groups within, and recognise their connection to the land, waters and resources in the area now known as the Gold Coast. We pay our respects to their Elders past, present and emerging.
