From 2 – 22 September 2024 (excluding Sunday nights), buses will replace trams between Gold Coast University Hospital and Helensvale stations from 7pm to last service due to track maintenance. Tram services between Broadbeach South and Gold Coast University Hospital stations will run to a normal timetable and remain unaffected.
Whilst bus replacement services will run according to our timetable, please allow a little extra travel time during this time. Bus replacement services will run from the tram replacement bus stop, which can be found on the information maps on our station platforms. The replacement bus stops are indicated by a green bus icon surrounded by a black circle.
Regular maintenance of our tracks and infrastructure is an important aspect in keeping our system modern, in top condition and able to provide a smooth ride for our passengers. One aspect of rail maintenance is track tamping. Track tamping involves the use of a specialised machine that compacts the ballast and straightens the track. The machine lifts and aligns the track and has vibrating heads to penetrate between the sleepers and compacts the ballast underneath, leaving a smooth alignment. Track tamping extends the life of the tracks and leads to a smoother ride for passengers.
The tamping machinery can only operate safely when there are no trams operating on the network. To minimise disruptions to our many passengers who use the G: everyday, the track tamping needs to occur between 8pm and 4am.
Those living close to the area may experience some noise from the track works. We thank you for your patience during these important works.
If you have any concerns or would like to give some feedback, please contact us at customerservice@ridetheg.com.au or call 1800 064 928. If you have any questions about ticketing, fares, or to plan your journey, please visit Translink or call 13 12 30 anytime.
We acknowledge the original inhabitants of this area, including the Yugambeh people and family groups within, and recognise their connection to the land, waters and resources in the area now known as the Gold Coast. We pay our respects to their Elders past, present and emerging.
