Erin is an experienced leader within the tourism, hospitality and transport sectors. Employed by Keolis Downer Gold Coast since 2013, Erin has gained extensive knowledge in operational performance, working in both the Operations and Customer Service Departments.
Erin is passionate about ensuring that the Customer Experience is considered as an integral part of company branding, culture and focus.
Erin hold a Masters in Business and was appointed as the Head of Customer Service in June 2019.