Latest News : Ticket Checks

Ticket Checks

14/06/2021

Ticket checks happens every day, on any tram or station, in uniform or plain clothes. Make sure you have a valid ticket when riding the G:

Authorised Officers travel along the G:link network every day rain, hail or shine! By checking tickets, our officers help keep the system fair for all our passengers. Authorised Officers can check tickets while in uniform or plain clothes. Authorised Officers could be anyone, and they could be checking your ticket at any time of day, on any tram or at any station. Authorised Officers include G:link Customer Service Officers, TransLink Senior Network Officers and Queensland Police Officers. Each of these officers have the power to request to see your ticket, check validity of concession entitlements, issue warnings and or fines. It’s all part of the way that we all work together to keep the system fair.

Next time you ride the G: make sure you have a valid ticket when you travel. It’s easy to do.


Travelling with a go card.

Touch your go card to a card reader on the station platform at the beginning and end of each trip. Ensure that there is money on your go card before you travel. You can set up an automatic top up by first registering your go card with TransLink.

Children aged 5 -14 years travel free on weekends with an orange child go card.

Travelling with Smart Ticketing.

If you are paying for an adult fare you can now trial Smart Ticketing by tapping on and off using Visa, Mastercard or American Express contactless debit or credit card, smartphone or smart device to pay for your journey across the entire G:link network. Simply tap your card or device to a card reader on the station platform at the beginning and end of each trip.

Continue to use your go card or purchase paper tickets if you wish to travel on a concession fare.

Travelling with a paper ticket.

It’s easy to have a valid paper ticket for your journey. All our stations have ticket machines and accept EFTPOS, Credit, notes and coins for payment of paper tickets. If travelling only with the tram, select zone 5 for your travel. If travelling onwards with bus or train, select your final destination using the map or ‘name’ option. Paper tickets provide one way travel. If returning, be sure to purchase another ticket when it’s time to head back.

Next time you’re travelling with us, be sure you have a valid ticket. Authorised Officers are out there, and they could be checking your ticket at any time, in uniform or plain clothes. Fines apply if caught riding the G: without a valid ticket!

To keep up-to-date with our service changes, timetable or to track our trams, download the MyG: app available on Apple and Android.

For more information about fares, ticketing or to plan your journey, visit TransLink or call 13 12 30 anytime.