George has over 20 years’ experience in delivering and managing transport projects and rail systems ranging from initial concepts through the construction phases and finally into operations. This experienced has been gained originally in the UK with London Underground before moving to rail projects in Australia, New Zealand, Qatar and lately delivering the operational upgrade for one of the Crossrail packages in London.
He has carried out extensive roles in these projects from hands on construction through to front line operational interface but at all times striving for commercial and operational excellence. It is the experience gained from these roles that enables him to understand the needs of the passenger and enables his teams to continually improve their delivery.
George holds a BEng (Civil) Hons, and MIEAust
Greg Mason is a Civil Engineer with over 21 years experience in the rail industry. He was involved in the design, construction and operations and maintenance of railway systems in Queensland, Hong Kong and the Pilbara region of Western Australia, before commencing with Keolis Downer in May 2013.
He has a can-do, proactive attitude and will ensure his team is responsive to needs to ensure a safe and reliable service.
He has a MBA and am an RPEQ and MIEAust.
Acting Operations Director
Derek has extensive Management experience across the Retail, Manufacturing and Rail industries. Working with Keolis Downer since 2013, Derek has played a significant role in delivering and ongoing development of all stages and key milestones of the Gold Coast light rail.
A strategic and logical thinker, with a key focus on team work and communication, Derek is a committed and results driven professional.
Acting Head of HR
Emily is an experienced HR professional, specialising in generalist HR. Emily first joined Keolis Downer Gold Coast in 2013 and has seen a number of progression movements within the Human Resource Department including HR Advisor, HR Manager (Stage 2) and recent appointment of Head of Human Resources being involved in all elements of the HR functions for the Company. Emily is finishing off her Bachelor in Business majoring in Human Resource Management. Emily has extensive experience in leadership driven roles and is passionate about diversity, employee engagement and people management.
Stephen is an accomplished and results driven senior accounting and financial management specialist with 20 years experience in accounting, finance and business operations within SMEs and multi-million dollar listed organisations, across various industries.
Prior to commencing with Keolis Downer in 2014, Stephen was involved with the construction of the Gold Coast University Hospital and understands the importance of the success of significant projects to the Gold Coast.
Stephen holds a Bachelor of Business degree (Finance/Economics) as well as several international post graduate accounting qualifications. He is a chartered accountant and was appointed the Finance Director of Keolis Downer in June 2016.
John Cassidy is the Safety, Quality and Environment Director for Keolis Downer Gold Coast. John has a strong background in compliance with a passion for safety. During his expansive career he has successfully developed and implemented fully integrated safety, quality and environmental management systems and related processes. John has significant subject matter expertise in rail statutory and regulatory obligations, which he leverages in coordinating the management of rail safety requirements – advising and assisting business divisions in safety and compliance.
John’s robust rail industry experience is complimented by professional qualifications in health and safety, change management, conflict resolution, workplace harassment, training and assessment.
Customer Service Director
Susie Homan is the Customer Service Director of Keolis Downer Gold Coast. Susie is a commercially focused leader, with an extensive background in community and stakeholder management for rail and construction projects. With 18 years of experience within the transport sector, she is experienced in leading franchise changes, operations support services, stakeholder relationships and projects, also managing mainline stations, customer relationships, and contract compliance. Susie is widely accomplished in developing and enhancing the customer relationship and stakeholder management and is experienced in the delivery of successful change programmes and projects.
Susie encourages her teams to think widely when constructing transport schedules and improving performance, which leads to well considered and robust system planning.
Having strong interpersonal and people management skills, Susie has a proven capability to transform, build and motivate teams and individuals. She is experienced at interfacing with all levels of stakeholders, from Government and board level to front line operational staff in the field. Susie promotes a “can do” attitude, is self motivated and determined to continually improve.
Legal and Commercial Director
Paul is an experienced commercial lawyer with over 20 years’ experience in corporate, property, projects, government, banking, litigation, M&A, hospitality and financial services.
He has held senior legal and advisory positions with top tier legal firms and major corporates in Sydney, Brisbane and the Gold Coast.
Paul has developed a broad commercial/legal skills set over the years and an appreciation of the demands placed on business owners, senior management and Boards having reported to, advised and worked closely with them across the private, ASX listed and government sectors.
At Keolis Downer Gold Coast Paul delivers astute legal, commercial and strategic advice and guidance to the General Manager, Senior Leadership Team and the business during daily operations and on significant transactions.
Outside of the office Paul enjoys cycling with his young family, golf, tennis and drumming in his band.
Chief Executive Officer
Over the last 20 years, Phil Mumford has led complex commercial businesses as Chief Executive Officer in the construction and operation of toll roads, and in the operation of major sea ports.
Most recently Phil has led, as Chief Executive Officer, the delivery of the largest road and bridge construction project in the history of the state of Queensland. This project was delivered significantly ahead of schedule and under budget. He is an extremely experienced leader of organisations and people, an exceptional problem solver with outstanding influencing skills.