Latest News : Buy a ticket before you G:et onboard!

Buy a ticket before you G:et onboard!

16/05/2022

Not only does buying your ticket before you board keep you on the right side of the tracks, but it also keeps the system fair for all our passengers. Here are the best ways to buy your ticket before you G:et onboard the G:

go card

Tap your go card to a validator on the station platform at the beginning and end of each trip (before you board the tram and when you exit the tram). Ensure that there is money on your go card before you travel. You can set up an automatic top up by first registering your go card with TransLink.

When it comes time to top up, you can do so at any ticket machine by selecting ‘Add Value,’ and following the prompts. You can also top up at the TransLink kiosks at Broadbeach South and Cavill Avenue stations (only debit or credit card) and at selected retailors.

Handy Hint: Children aged 5 -14 years travel free on weekends with an orange child go card.

Smart Ticketing
If you are paying an adult fare, you can use Smart Ticketing payment methods by tapping on and off using a Visa, Mastercard or American Express contactless debit or credit card, smartphone or smart watch across the entire G:link network.

Whether you catch the G: to and from work each day or are one of the many thousands of visitors travelling across our network, Smart Ticketing offers you flexibility, choice and convenience of contactless payment options.

Using Smart Ticketing is as simple as 1 – 2 – 3! Remember to:
1. Prepare early – get your smart device ready or remove your card from your wallet or case ready to tap
2. Tap on and off
3. Tap on and off with the same card or device

Handy Hint: Continue to use your go card if you wish to travel on a concession fare. Smart Ticketing will be available for concession fares in future phases of the project. And if you are continuing your journey onto another mode of transport (such as a bus or train), you will need to use your go card.

Paper Ticket
It’s easy to have a valid paper ticket for your journey. All G:link platforms have ticket machines and accept EFTPOS, notes and coins for payment of paper tickets. If travelling only on the tram, select zone 5 for your travel. If continuing onwards with bus or train, select your final destination using the map or ‘name’ option.

Handy Hint: Paper tickets provide one way travel. If returning, be sure to purchase another ticket when it’s time to head back.

Bonus Tips
1. Smart Ticketing and go card fares are 30% cheaper as opposed to paper tickets;

2. Frequent traveller discounts applies for go card and Smart Ticketing (make eight paid journeys on the same card in a week and you will receive half price travel on every additional trip made during the rest of the week).

So next time you’re travelling with us, be sure you have a valid ticket. Our authorised officers are out there checking your tickets at any time, in uniform or in plain clothes. Fines apply if you are caught riding the G: without a valid ticket!

To keep up-to-date with our service changes, timetable or to track our trams, download the MyG: app available on Apple and Android.

For more information about fares, ticketing or to plan your journey, visit TransLink or call 13 12 30 anytime.